Darcey Bussell Direct

Terms & Conditions

Darcey Bussell Direct

Please read these terms and conditions as they relate to your use of the Darcey Bussell Direct website and the placing of orders by you. You should only continue to access the website and/or place orders if you accept these terms and conditions.

Who are we?

Our business, Darcey Bussell Direct, is a branding style of International Dance Supplies Ltd, registered in England & Wales, registration number 05452207, registered office address Harlequin House, Forde Court, Newton Abbot, TQ12 4BT. In collaboration with Darcey Bussell, we supply Darcey Bussell branded dancewear directly to you the public. Although we are based in the UK, we can supply Darcey Bussell dancewear throughout the UK, Europe and worldwide.

Customer service: How can you contact us?

We like hearing from you! You can contact us by email or letter with your questions or comments. Please contact us by email via the Contact Us section for the quickest response.

Darcey Bussell Direct
Unit 1, Forde Court, Newton Abbot, TQ12 4BT, United Kingdom
Email: customerservices@darceybusselldirect.com

If you have a query or complaint we aim to review and acknowledge it by email or letter as soon as possible and no later than within 2 working days.

How do you order?

All the goods listed on the Darcey Bussell Direct website are usually in stock but are subject to availability. If we cannot fulfil an order, in part or in full, we will contact you.

To order online, simply select and add items to the basket. When you have finished shopping and your basket is “full” click on the “Buy” button. You will then be taken through the contact details and payment screen on a secure server. Before submitting your order you will need to read and agree to our terms and conditions and confirm your acceptance of them. You will receive by email an acknowledgement of receipt of your order with a unique order number which should be quoted in all communication with us.

Please note: the simple automatic acknowledgement of your order does not constitute a contract between you and us. This is because we need to be sure we can meet your request. A binding contract of sale of goods between you and us comes into effect either upon confirmation of the order by us or dispatch of the order.

Pricing

All prices are quoted on the website in £ sterling, but exclude delivery charges. The listed prices include sales tax (VAT) at the current rate. Our UK VAT number is GB387114051, Greece EL 998465893, Ireland IE 9689848N, Italy IT 0012860999, Spain ES N0060817D, Portugal PT980429420, Cyprus CY99200019T.

If VAT applies in the country of purchase at different rates we will make the relevant change in your shopping basket.

Prices quoted on the website are subject to change. Any price change will be confirmed to you at the time of order. There is no minimum order value.

How can you pay?

Payment can be made by credit or debit card online via Protx. We use industry standard secure encryption technology to protect your payment details. All payments will be taken by International Dance Supplies Ltd.

How and when do we deliver?

Darcey Bussell Direct aims to dispatch orders received and fully paid by the next working day, but please allow 28 days for delivery. We are unable to guarantee delivery times, but please contact us if you have a special request.

We usually use Royal Mail/Parcelforce to deliver your goods to the address specified by you in the order form. If Royal Mail/Parcelforce returns the products to us we reserve the right to charge additional delivery fees. Where the product is delivered (or attempted to be delivered) in accordance with this procedure and your prior instructions, we will not make any refund.

Risk of loss and damage of the goods passes to you upon delivery made in accordance with our procedure and your prior instructions. Title (legal ownership) to the goods passes to you on delivery.

Upon delivery you must inspect the goods and notify us immediately if you have any problems; if we hear nothing from you within 48 hours of delivery you will be deemed to have accepted the goods as being of satisfactory quality and fit for its purpose.

How much is delivery?

We deliver worldwide. Delivery costs are set out in the shopping basket prior to your purchase. For UK orders the goods are dispatched by Royal Mail/Parcelforce. Overseas orders may be liable to duty/customs clearance locally for which you are responsible.

Can goods be delivered to a different address to your own?

Yes! There is an option to enter an alternative delivery address when you place your order.

Specification of our goods

We have tried to ensure that all descriptions of size, style and colour are accurate. All sizes quoted are approximate. Some items are difficult to photograph, and the onscreen colour of the product may differ slightly due to the photographic and publishing processes and your own screen settings.

If you would like to know more about a particular product, please contact us for further details.

All our products comply with the appropriate safety and consumer regulations applicable in the United Kingdom and therefore meet those current in the European Union also.

Can you return the goods?

Darcey Bussell Direct are confident that we can meet your high standards and expectations, so we hope you have no reason to. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you. If you change your mind or it does not match what you thought you were buying online you can return or exchange it for whatever reason within 28 days following delivery. This exceeds the minimum required by law.

Please note that your absolute right to return or exchange products does not apply to personalised items – products made to your specifications. These may only be returned if the products are damaged or faulty.

Where products supplied are damaged, incorrect or faulty you should notify us within 7 working days following delivery of the order, following which we will either replace the product or issue a full refund to you. We may request that goods be returned at your cost for inspection prior to agreeing any refund. Please return in the original packaging.

You remain responsible for the returned goods until we have received them. You must return the goods to Darcey Bussell Direct by Royal Mail Special Delivery (insured and trackable for your benefit) in the UK, but at your cost. If returning from outside the UK please consider using your local tracking service. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. We will refund any delivery costs in returning the goods only if goods are confirmed to be faulty, damaged or incorrectly supplied. We regret that we cannot refund the costs of the delivery of your original purchase to you.

Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification.

You do not need to contact us prior to making a return – simply fill out the Returns Note included with your order and return it with the item. However, if you are unsure and wish to discuss any return of goods please contact us by email customerservices@darceybusselldirect.com .

Privacy Policy

Data privacy and protection - How do we use your data?

We hate spam and unsolicited mail and contact as much as you! Darcey Bussell Direct are committed to safeguarding the privacy and confidentiality of our customer data when you visit or place orders through www.darceybusselldirect.com Although Darcey Bussell Direct is not required to be registered under the Data Protection Act 1998, all your data is held, collected and used in compliance. More information on privacy can be found at www.dataprotection.gov.uk .

All customer data is held in strict confidence. Unless you have provided us with express consent to do so, we never provide or sell your personally identifiable data to any third party, other than where we release it to a third party for the purposes of fulfilling your order (eg delivery) or for credit control purposes. Like any business we may contact you to tell you about any of our own special offers, initiatives or promotions in which we Direct think you may be interested in. If you want to be taken off this mailing list just let us know by contacting us by any of the methods listed in the Contact Us section above.

We aim to comply with best practice including the Code of Practice of the Direct Marketing Authority which can be found at www.dma.org.uk .

Anonymous information may be collected from visitors to our website, for example, the number of visitors, which pages they visited and for how long. We also use “cookies”; this allows us, for example, to keep track of the contents of your shopping basket and store delivery addresses or customer details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to “Tools-Internet Options-Privacy” (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

Intellectual Property including Copyright and Design Right

All intellectual property rights in the goods and the website including the designs, look and feel, graphics, text, photographs, images and these terms and conditions are reserved and © copyright or Design right of Darcey Bussell Direct unless expressly stated otherwise. Darcey Bussell Direct is a trading style and mark of the Darcey Bussell Direct collection. The name Darcey Bussell is used by us under exclusive licence.

Please respect the effort the time and costs that we have put into taking our quality images. You may only download the materials on the website for the purpose of completing your purchase. Any unauthorised commercial or non-personal use of our designs, content, photographs and images by you or third parties will be referred to our lawyers for enforcement.

Technical issues and links

Darcey Bussell Direct aim to ensure that our website is fully operational and free from errors and that you enjoy uninterrupted enjoyment of the website. Sometimes there will be technical issues beyond our control. We make every effort to ensure the accuracy and availability of the information displayed on the website, but we cannot be held responsible for losses which you may incur in reliance upon this information or availability.

Darcey Bussell Direct shall not be liable to any person for loss or damage which may arise to computer equipment as a result of use of this website.

Darcey Bussell Direct will not be responsible nor liable for use of any other websites which may be accessed via links within this website. Darcey Bussell Direct does not control and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does constitute an endorsement by or affiliation with Darcey Bussell Direct.

Limit of liability

Darcey Bussell Direct’s liability to you shall be limited in contract and/or tort to the value of your order only.

Neither Darcey Bussell Direct nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website and the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage.

We take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we exclude all liability for losses resulting from unauthorised access to information provided by you.

Statutory rights

Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence.

As a consumer, your statutory rights - that is your rights by law - including your right to cancel in certain circumstances remain unaffected by these terms and conditions.

If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Governing law

Our terms and conditions and any contract brought into being as a result are governed by and construed in accordance with English law.

Changes

These terms and conditions may be varied by us from time to time, but we will advise you of any changes which would apply to your next purchase by posting the changed terms and conditions on the website. If you do not wish to accept the new terms and conditions you should cease using our website or not place a further order. If you continue to do so, after the date on which the changes come into effect, your continued use will indicate your agreement to be bound by the new terms and conditions.

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